Privacy Policy

The Vale Aesthetics (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, services or contact us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

The Vale Aesthetics is a medic-led aesthetic clinic and training academy based in London, providing aesthetic treatments and professional training services.

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details provided on our website.

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2. Personal Data We Collect

We may collect and process the following types of personal data:

• Name

• Contact details (email address, telephone number)

• Date of birth

• Medical information relevant to treatments (where applicable)

• Booking and appointment details

• Payment information (processed securely via third-party providers)

• Training course enrolment details

• Communications with us (emails, messages, enquiries)

• Website usage data (IP address, browser type, cookies)

Medical information is treated as special category data and handled with strict confidentiality.

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3. How We Use Your Information

We use your personal data to:

• Book and manage appointments and treatments

• Provide aesthetic treatments safely and appropriately

• Deliver training courses and related services

• Respond to enquiries and communicate with you

• Process payments and manage accounts

• Improve our website and services

• Comply with legal and regulatory obligations

We only collect data that is necessary for these purposes.

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4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent – where you have given clear permission

• Contract – to fulfil bookings, treatments or training enrolments

• Legal obligation – to comply with healthcare and regulatory requirements

• Legitimate interests – to operate and improve our services safely and professionally

 

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

Your data is stored securely and only accessed by authorised personnel. Medical records are stored in accordance with professional and legal requirements.

 

6. Sharing Your Data

We do not sell or rent your personal data.

We may share your data with trusted third parties only where necessary, including:

• Payment processing providers

• Booking and scheduling systems

• IT and website service providers

• Regulatory or legal authorities where required by law

All third parties are required to handle your data securely and in compliance with data protection laws.

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7. Cookies and Website Analytics

Our website uses cookies to improve functionality and user experience. Cookies may collect anonymous information about how visitors use our site.

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

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8. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, medical and regulatory requirements.

Medical records are retained in line with healthcare regulations.

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9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data (where applicable)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us using the details on our website.

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10. Marketing Communications

We will only send marketing communications where you have provided consent or where permitted by law. You can opt out of marketing at any time by using the unsubscribe link or contacting us directly.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be published on this page with a revised “Last updated” date.

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12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact The Vale Aesthetics via the contact details provided on our website.